FAQ

This is a bulletin board with honest reviews from people who have used Seed & Sol products.

Why don't you tell me the full ingredient list?

In general, the manufacturing method is like a company's secret.

The reason is that certain ingredients have a 'mixing limit', and if you know the content of some ingredients, a general cosmetics researcher

can roughly predict the content (%) of other ingredients.

However, when making cosmetics, even 0.01% or 1% of ingredients can affect the quality of the product, and for this reason, all ingredients are legally disclosed,

but the content of the main ingredient (EX. Propolis Serum - Propolis Extract Content) in the name of a product or product labeled as organic can be disclosed,

but other than that, we protect the manufacturing method, which is the intellectual property right of the manufacturer.

We at Seed Sol conduct research and development directly at our R&D center, and we do not make products with the idea that simply selling them will be the end.

We conduct steady research and development and sampling for 1-2 years to make a product, and we release the product faithfully.

I would like to tell you that we are not disclosing the information because we are not confident in the product.

There are many companies that copy our Seed Sol products and contact our manufacturing plant to inquire about copying.

Of course, the cost of our products is so high and it is impossible to copy them as they are due to our unique manufacturing technology,

but please understand that we are making efforts to maintain our manufacturing methods internally.

The product smells weird.

Due to the nature of natural ingredients, the unique scent of cosmetics may be felt slightly differently due to differences in the harvesting or manufacturing time of the extract raw material.

In particular, in the summer, the base scent (oily scent) of unscented lotions and cream products may be stronger,

but this does not affect the skin in any way, so you can use it with confidence.

How should I store it?

Vitamin products (Ultimate Glow Serum) that may brown at room temperature to high temperatures are recommended for refrigeration.
For other products, please store in a cool place away from direct sunlight.

If you wish to use them in the refrigerator, we recommend that you use them in a refrigerated state.

*Frequent temperature changes affect the deterioration of cosmetics.

Seed & Sol does not use any chemical ingredients to prevent browning.

As such, browning may occur due to the nature of natural ingredients, but even if it occurs, it is not a product deterioration and does not affect the skin, so please use it with confidence.

Template for Landing Page

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur perspiciatis unde omnis iste natus.

When will the effects of using cosmetics be seen?

First, we would like to inform you that Seed & Sol makes honest natural cosmetics and is researching and developing products with the goal of improving your skin.

However, cosmetics are not medicines, but self-care products that you use and manage every day.

Therefore, rather than your skin getting better in a day or two, your skin can gradually improve as your skin environment changes with consistent use.

Also, since each person's skin is different, the timing of the reaction is not fixed.

* Understanding the skin exfoliation cycle

Generally, skin has an exfoliation cycle, and the average is 'one month'.

And it is said that it must be repeated about three times for the chemical substances accumulated in the skin to be discharged and the skin environment to change. (3 months)

Therefore, you can expect even better skin improvement if you use it consistently for more than 3 months.

Can it be used by pregnant women/regardless of age/gender?

We at Seed & Sol research and develop products using carefully selected ingredients.

Therefore, regardless of gender, people with sensitive skin, pregnant women, and children can use Bonajour products.

However, pregnant women are advised to refrain from using 'organic tea tree oil' (highly volatile and absorbed through the respiratory tract) and 'reticinol line' (vitamin A) products.

We recommend that you purchase products considering your skin condition and skin type.

(If you need skin consultation, please contact KakaoTalk 1:1, our mall Q&A bulletin board, or customer center.)

I experienced side effects after using the product.

There are three reasons for side effects after using natural cosmetics.

Cause 1) Chemical reaction

When the cosmetic ingredients used previously remain as residues on the epidermis, the chemical reaction causes trouble due to the collision of ingredients that do not fuse with each other when using Bonajour products.

*Symptoms: Appear within 10 hours after using the product.

*Treatment method

1. Wash your face with a double cleansing method for 3~4 days.

2. After your skin has calmed down, use a small amount again so that it can adapt.

3. Increase the amount gradually.

Cause 2) Non-adaptation phenomenon

Non-adaptation phenomenon is a reaction in which waste products in the skin are discharged and improved due to the unique characteristics of plant-based herbal ingredients.

In this case, stop using the product for a while and re-use it after all the waste products are discharged to show a faster improvement effect.

*Symptoms: Appear 1~10 days after using the product.

*How to deal with it

1. Stop using the product for 3-4 days.

2. After your skin has calmed down, reapply in small amounts so that it can adapt.

3. Gradually increase the amount.

Cause 3) Ingredient allergic reaction

On average, people live with more than 10 allergies.

No matter how good the ingredients are, if you force yourself to use ingredients that your body does not accept, problems may occur.

*Symptoms: Within 30 minutes of using the product, rashes and hives may occur not only on the area where it was used, but also in other areas.

*How to deal with it

If you experience any abnormal symptoms on your skin after a patch test, please stop using it immediately and contact Bonajour Customer Center.

We will help you with a return/exchange immediately.

What is the return policy?

Seed & Sol applies the same return and refund policy to all customers.

- Side effects after product use

If you wish to exchange/return a product due to side effects that do not suit your skin, you can receive a 100% refund if you contact the customer center/KakaoTalk chat room within 20 days from the shipping date.

* Before and after photos proving skin side effects are required.

More than 2/3 of the product's contents must remain.

- Simple change of mind

You must apply within 7 days from the delivery date and the product must be unopened.

The customer must pay the round-trip shipping fee (KRW 5,000) and please include the free gift when collecting the product.

- Product defects, incorrect delivery

You can exchange/return the product free of charge within 7 days from the delivery date.

* If 2 weeks have passed since the product delivery date or the product has been opened and its value has been damaged, exchange/return is not possible, and return/exchange of the same product is limited to 1 time.